House of Paws Rope Ball Toy

Free Delivery

We offer free delivery on all orders shipped in the UK.

UK Shipping Only

At present we only ship to mainland UK. We hope to expand this in the coming months as we grow.

Delivery takes 2-3 working days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you must contact us at hello@barkchops.co.uk and provide your order number or email address used for your account. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will need to return the item via an Evri drop off point. To find your nearest one, please search on this link: https://www.evri.com/parcelshops

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@barkychops.co.uk.